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Privacy Policy

Last updated: June 16, 2025

 

1. Introduction

RycaElectrical (“we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our website (www.rycaelectrical.co.uk) or use our services. This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.

 

2. Data We Collect

  • Contact & identity data — Names and email addresses when you contact us or request a quote.

  • Transaction data — Details about services requested and completed, invoices, payments, and communications.

  • Usage data — Website log data, IP addresses, browser types, pages visited, and referring URLs.

  • Marketing preferences — Whether you agree to receive digital or paper communications from us.

 

3. How We Collect It

  • You provide it directly (e.g. via contact or quote forms, email, phone).

  • It is recorded during the course of our work (e.g. site visits, service diaries).

  • Automatically collected when you browse our website (e.g. via cookies, IP tracking).

 

4. Why We Use Your Data & Legal Basis

We use your personal data primarily to provide the electrical services you’ve requested, issue quotes, and manage invoicing.

This use of your data is necessary to fulfil our contract with you or to take steps at your request before entering into a contract.

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We also process your data to provide customer support and keep you informed about service updates or scheduling changes.

This falls under our legitimate interest to maintain good customer service and communication.

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Some data is collected to improve the functionality and performance of our website, such as understanding how visitors navigate and interact with the site. This also falls under our legitimate interests in maintaining and enhancing our digital presence.

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If you’ve opted in, we may use your contact information to send occasional marketing communications such as service updates, promotions, or newsletters. We will only do this with your consent, which you can withdraw at any time.

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Additionally, we are legally obliged to retain certain data for tax, financial, or regulatory compliance—such as invoices and payment records required by HMRC.

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Lastly, in rare cases, we may use personal data for fraud prevention, to protect our business, or to comply with legal or insurance-related obligations. This is part of our legitimate interest and legal duty to safeguard both clients and our operations.

 

5. Lawful Basis Explained

  • Contract: Managing services or quotes.

  • Legal obligation: Complying with UK regulations (e.g. HMRC).

  • Legitimate interests: Improving services, preventing fraud, ensuring security.

  • Consent: Only for marketing (you may withdraw at any time).

 

6. Sharing & Disclosure

We may share data with:

  • Service providers: accountants, IT hosts, payment processors (only as needed).

  • Regulatory bodies: HMRC, sister contractor firms when required.

  • Legal advisors: to comply with legal requirements or defend legal claims.
    We do not sell or rent your personal data.

 

7. International Data Transfers

Data may be accessed by providers in countries outside the UK. We ensure appropriate transfer safeguards (e.g. standard contractual clauses). Your rights remain intact.

 

8. Cookies & Tracking

We use cookies and similar technologies to help your site experience and understand usage. You can manage cookie preferences through your browser settings. Our cookie notice on the website explains this in detail.

 

9. Data Retention

We retain personal data as long as needed to deliver services, comply with legal obligations (e.g. VAT records—typically six years), resolve disputes, or support audits.

 

10. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where processing is based on consent)
    To exercise any right, contact us (see below). We’ll normally respond within one month.

 

11. Data Security

We use technical and organisational measures to secure your data, including:

  • Secure servers and networks

  • Access controls and encryption

  • Staff training on data protection

  • Routine audits and breach management protocols

 

12. Changes to This Policy

We may update this policy to reflect changes in law, technology, or business practices. We’ll post updates on our website with a revised “Last updated” date.

 

13. Contact & Complaints

If you have questions, wish to exercise your rights, or file a complaint, contact us on:
Email:  ryca.electrical@outlook.com
Phone:  07740 199255 (Rhys) 07796 538724 (Cai)

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